Refund policy

If something is not right with your order, email rekrutenko.v@gmail.com with your order number and we will help.

14-day right of withdrawal

If you live in the European Union, you may withdraw from your purchase within 14 days of receiving your order without giving any reason. Send us a clear statement by email before the 14 days end, then return the item within 14 days of telling us. We will send you the return address. Customers outside the EU may also request a return within 14 days of delivery.

Condition of returned items

Please return items complete and in their original packaging where possible. You may be responsible for any loss in value if the item has been used beyond what is needed to check how it works.

Return shipping costs

Unless the item is faulty or we sent the wrong item, the cost of returning the item is paid by the customer.

Refunds

We refund the full amount paid, including the original standard shipping cost, within 14 days of receiving your withdrawal notice. We may wait until we have received the item back, or proof that you have sent it. Refunds go to your original payment method.

Faulty, damaged or wrong items

If your item arrives damaged, stops working, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video. We will send a free replacement or give you a full refund. This does not affect your statutory rights, including the EU legal guarantee.